--- N/A Turns over but Won't Start Does not do anything/Completely Dead It died while mowing/using

If the equipment will NOT start, then choose the best statement. IF your equipment DOES start, select N/A.

--- N/A Starts but dies after a while Weird/Strange sounds The blade(s) stops running The engine stops running It was dead when I tried to start it It died while I was mowing/using

If the equipment will NOT stay running, then choose the best statement. IF your equipment DOES stay running, select N/A.

--- N/A The blade(s) The engine Both the engine and blade(s) The shaft The power head The Pump The grinder

If you choose something not running above, what part will not stay running?

--- N/A it runs fine Right Away! As soon as it warms up between 1-5 minutes between 6-10 minutes between 11-15 minutes between 16-30 minutes between 31-45 minutes Greater than 1 hr less than 1/2 day

if the equipment will NOT stay running, then choose how long it takes BEFORE it stops running. IF your equipment DOES stay running, Select N/A.

--- N/A Drive system has no power Engine has no power Blades have no power

If you equipment has NO power in a specific part of your system, then choose the best statement. IF your equipment DOES have power, select N/A.

When was the last time your equipment was powered on and had the engine running?

Are there any other problems or issues you have noticed that you would like for us to check out while the equipment is here?

--- Nope, no additional service needed Hydro Service Desk Service LOF(Lube,Oil,Filter) Service New Tires,I like the smell of new rubber Sharpen Blades or Chain I want to accessorize my rigs, what are my options

Would you like engine service, hydro service, desk service, or some other additional routine maintenance?

Yes No

Yes! You read that right. Green Thumb now offers rentals for all customers and discounted loaners for customers that have repairs that will be in the shop for an extended amount of time. If you check “yes” on this section, a team member will reach out to discuss your options via the email or phone number provided.

If you want to receive automatic updates on the status of your equipment, then please provide an email address. We never share or spam your email. This will only be used for notifications of your equipment in service.

Please input the best contact number for questions and authorization requests.

--- I waive receiving a quote.Do any repairs needed I request a quote for ANY service or repair No quote needed if less than $50, just fix it No quote needed if less than $100, just fix it No quote needed if less than $150, just fix it No quote needed if less than $200, just fix it No quote needed if less than $250, just fix it

Select if you want an estimate before ANY repair or service is performed after we diagnose your equipment, OR you can pre-authorize us to complete work up to a certain dollar amount that you’re comfortable paying. We will always call you for approval if we expect the work will total more money that the amount you’ve authorized.